Inbox
3 needs attentionConversations needing agent attention · 7 total · 2 new
| Contact | Brand | Status | Escalation reason | Waiting | Last message | Updated |
|---|---|---|---|---|---|---|
Priya Shah +44 7700 900311 | Dylan Helps Debt | Escalated | Customer explicitly asked to speak to a human (x2) | 495807h 17m | no I want to speak to someone now | 20658d ago |
Marcus Whitfield +44 7700 900142 | CDM Financial | Escalated | 2 failed attempts — solution suitability question | 495806h 53m | AI:I understand — this decision needs a qualified advisor. Let me get a human on the line. | 20658d ago |
Jade Ferreira +44 7700 900133 | CDM Financial | Escalated | Complex — mentioned bailiffs | 495806h 49m | AI:I hear you — let me flag this to a human agent right away. | 20658d ago |
Sasha Kowalski +44 7700 900219 | Dylan Helps Debt | New | hi saw your ad | 20658d ago | ||
Liam Docherty +44 7700 900482 | CDM Financial | Bot in progress | AI:Thanks. What's your rough monthly take-home? | 20658d ago | ||
Owen Pritchard +44 7700 900841 | Dylan Helps Debt | New | hello? | 20658d ago | ||
Amir Hussein +44 7700 900908 | Dylan Helps Debt | Bot in progress | 2450 | 20658d ago |